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For Parents

Additional Needs / SEND

Early Years Local Offer

How does the setting know if a child will need extra help and what should families do if they think their child may have Special Educational Needs and/or Disabilities (SEND)?

We pride ourselves on the ability to adapt practice to support the children in our care. We build positive secure relationships with children and families which help us to communicate well. When your child starts at the nursery we try to make the transition between home and nursery as smooth as possible, encouraging visits to the nursery so you and your child can meet your child’s Key Person. Parents are asked to complete a child information form and a child health and safety form prior to their start date. This ensures that we know as much as possible about the child who will be joining us and enables the Key Person to plan activities that are suitable for the child and their interests. If parents have any concerns relating to their child’s development they are encouraged to highlight this to their Key Person. We complete an ongoing observational assessment of all the children using the Early Years Foundation Stage through focussed and spontaneous observations, we also complete a two year progress check for all children attending the setting to ensure that are developing in the 3 PRIME areas of learning and development. This helps the Key Person to identify children’s individual needs and therefore act if additional support is required. If additional support is required the Key Person will speak with the SENCO and parents. A meeting will be arranged to discuss strategies/plans or agencies that can support the child. The SENCO will produce an Individual Support Plan (ISP) for the child with the support of the Key Person and Parents. The SENCO will make the necessary referrals to the appropriate agencies with parental consent.

How will staff in the setting support a child with SEND?

We have a nursery SENCO (Special Educational Needs Co-Ordinator) that has been trained through the local authority and Cherry Childcare to support the Key Person, child and families to ensure that the child’s individual needs are met. Your child’s Key Person will work with you and your child to ensure a good relationship is formed and that knowledge concerning your child and their development can be shared. Through continual observations we can plan for your child including accessing additional support from other professionals where appropriate. We have robust policies and procedures in place which are reviewed regularly ensuring our resources and environment are suitable and accessible for all. 

How will the curriculum for the setting be matched to a child with SEND's needs?

Each child that requires additional support has an Individual Support Plan. During the planning stage, outcomes that we will be working on to support your child will be written on the plan and will be based on their individual needs and interests. The environment that your child plays in will be appropriate for their needs and additional support and resources will be supplied if necessary.

How will staff work with families and how can parents support their child's learning?

It is important that a good relationship is formed between Parents and the setting, Parent’s communication is valued and the Key Person will work together with the parents to ensure that every child’s learning is supported.  We have an open door policy and you are welcome to speak to us at any time or by arranging a meeting at a time that suits you. Our assessment tools provide us with a monitoring tool that enables us to identify any additional support required. We encourage parents to work together with the Key Person completing observations and activities for home to keep them informed of new interests so that this can be incorporated in the activities that are planned for that child. Each child that requires additional support will have an Individual Support Plan which with the Key Person, SENCO and parents involvement will be updated regularly. In addition the parents will be invited to review meetings so their child’s development can be discussed. We hold annual Parents Evenings across the whole nursery and termly for those children in the Pre-School Room, as they are preparing to make the transition to school. Parents have access to a Parents Link App which provides them with their child’s developmental progress during their their time with us.

What well-being support does the setting offer for a child with SEND?

Before starting at the nursery, your child will have settling in visits to familiarise themselves with the setting. We will also discuss any support your child will need and their daily routine, including care routines. We have detailed policies and procedures in place to ensure we support your child’s wellbeing, including administration of medication. We have a Cultural Inclusion Procedure which supports children who have English as an Additional Language. We also have a SENCO procedure that is in line with the Code of Practice.

What specialist services and expertise are available at, or accessed by, the setting?

The nursery SENCO will liaise with other professionals (with parent’s consent) such as the Local Authority Early Years Team, Health Visitors to either gain advice or make an appropriate referral that would benefit your child. We will include parents in all decisions made and implement any strategies and advice offered as necessary. The Special Educational Needs Co-ordinator (SENCO) attends local training as well as in house training.

What training have the staff supporting children with SEND had or are having?

All staff continually receive and refresh their training through our in house training centre; Introduction to SEND, Managing Children’s Behaviour, SENCO Forums – twice a year. The SENCO attends the Local Authority Early Years SENCO Forum’s to remain up to date with current policies and procedures and will access any additional training that will support them in their role e.g. Autistic Spectrum & access to organise Makaton Training.

How will a child with SEND be included in activities outside the setting?

Risk assessments are carried out in full to ensure the safety of all children and staff. Permission is always obtained by the parents. Where necessary we will liaise closely with parents to make reasonable adjustments to support inclusion of organised activities. We have opportunities for outside visitors to attend the setting to provide the children with different activities e.g. Zoolab

How accessible is the setting's environment?

Cherry Childcare have a range of different nursery layouts and all nurseries are unique. The Nursery Manager, Key Person and SENCO can work with the parents to provide the best-fit room for your child to ensure they can access appropriate resources and activities every day to meet their needs. 

How will the staff prepare and support a child with SEND to join the setting or transfer to a new setting/school?

With parental permission if your child attended another setting before starting with us, we will communicate with them to discuss your child’s development and requirements/needs. Transitions are a key time for any child, the Key Person will ensure that these transitions are well planned and supported. When a child moves to another room throughout their time with Cherry Childcare, the Key Person works with the new Key Person to relay and hand over relevant information for that child and spends time getting to know them. When your child is ready to transition to School we will complete a report and contact the school to invite the new teacher into the nursery to ensure smooth arrangements take place for all children.

How are the setting's resources allocated and matched to a child's Special Educational Needs and/or Disabilities?

The nursery will deploy staff where required based upon standard Ofsted ratios and will apply if necessary for any relevant Local Authority funding (typically the Local Authority only provide funding term time for 38 weeks irrespective of the child’s attendance) to support smaller ratio sessions/resources. Where after any reasonable adjustments has been made and it is identified that a child requires additional support, additional fees will apply– See Nursery Terms & Conditions.

How is the decision made about what type and how much support a child with SEND will receive?

Meetings will be held with parents, your child’s Key Person, Nursery SENCO and other professionals can be invited to these meeting as well e.g. a speech and language therapist. The SENCO and the child’s Key Person will meet to agree appropriate next steps for the child to work towards. The decision is made through ongoing detailed assessments. Individual Support plans will be monitored and regularly reviewed with parents and other professionals. We would involve the Local Authority Early Years Team, with parental permission, asking them to advise us on any additional support they consider necessary.

How are parents involved at the setting?

We have an open door policy and you are welcome to speak to us at any time or by arranging an meeting. Our assessment tools provide us with a monitoring tool that enables us to identify any additional support required. Daily feedback is shared with parents at the end of sessions as partnership with parents is paramount. We welcome parent’s feedback every year in an online survey giving opportunity for parents to comment on the service we provide.

Who can I contact for further information?

Within our setting we have the following people you can contact:

· Nursery Manager

· Nursery SENCO

· Key Person

· Room Leader

· Nursery Area Manager

· Company SEND Manager – Danni Smyth

Within the Local Community you can access/contact people through their websites:

· Local Authority Family Information Service

· Local Authority SEND Local Offer Webpage

· Sure Start Children’s centres


For further information please contact the Nursery Manager.

What to Expect Child Development Guide


This guide is to help you to understand what to expect as your child develops in early years.


Click on the link for more information - What to Expect Child Development Guide



Paying For Your Childcare

Please find advice on paying for your childcare including:


  • Tax Free childcare
  • 3 Year Old Funded Hours
  • Childcare Voucher Payments
  • Booking Extra Sessions
  • Changing Sessions
  • Late Payment of Fees



Click here for - Paying For Your Childcare




Summer Vegetarian Menu 2018

Copy of our menu and the diary dates so you can check to see what meals your child has eaten at nursery.


Cherry Childcare

Standard Vegetarian Menu 2018

Week One

Week Two

Week Three

Week Four


30th April

28th May

25th June

23rd July

20th August

17th September

9th April

7th May

4th June

2nd July

30th July

27th August

24th September

16th April

14th May

11th June

9th July

6th August

3rd September

23rd April

21st May

18th June

16th July

13th August

10th September


Veggie Sausage & Mushroom Tagliatelle served with Seasonal Vegetables

Apple & Raspberry Crumble

served with Ice Cream


Cheese & Spring Onion Crisp Bakes Served with Beans and Pitta

Frozen Fromage Frais & Raisins

Vegetable Ragu severed with rice noodles

Semolina with Mango Coulis


Veggie Bacon, Cheese & Potato Pie

served with Peas

Melon Medley

Butternut & Mixed Pepper Risotto served with Seasonal Vegetables

Gingerbread Cake


Cheese Ploughman's

Frozen Fromage Frais & Sultanas

Mediterranean Veggie Mince with Couscous & Seasonal Vegetables

Vanilla Ground Rice Pudding with Peach Coulis


Minestrone Soup served with a Bread Roll

Satsuma's & Apple


Quorn Shepherd’s Pie served with

Seasonal Vegetables

Banana Custard


Moroccan Vegetable Couscous

Oatmeal Scotchies

Tomato and Sweet potato bake

served with Broccoli

Lemon Cake


Summer Vegetable Soup served

with Bread roll

Frozen Fromage Frais & Sultanas

Quorn Sausage served with Yorkshire Pudding & a Medley of Vegetables

Summer Fruit Cheesecake


Cheese Jackets served with Vegetables Sticks

Apple & Pineapple

Hunters BBQ Quorn Chicken& Pasta served with Seasonal vegetables

Yoghurt Crumble served with Berry Coulis


Cheese & Tomato & Pineapple Pizza

Served with vegetables sticks

Frozen Fromage Frais & Sultanas


Macaroni & Cauliflower Bake

Summer Fruit Jelly


Veggie Sausage Rolls served with

Vegetable Sticks

Fruity Flapjack

Quorn Chicken Pot Pie served with

Seasonal Vegetables

Raspberry Blancmange


Quorn Deli Ploughman's

Satsuma’s and Banana

Quorn Mince & Vegetable Spaghetti Bolognaise

Rice Pudding served with Raspberry Coulis


Tomato, Red Onion & Thyme Puff Slice served

with Cucumber, Celery & Red Pepper

Date & Apple Snack Bar

Vegetable & Lentil Lasagne

Peach & Mandarin Jelly


Cheese & Quorn Bacon Quesadillas

Melon Medley


Mixed Bean & Pasta Bake

Mandarin Topped Cheesecake


Vegetable Enchilada

Apples & Pears

Quorn Mince Lasagne served with Sweetcorn

Tropical Fruit Salad


Cheese & Tomato Strips served with

Cucumber and Carrot Sticks

Frozen Fromage Frais& Raisins

Quorn Chicken & Roast Potatoes

served with Peas & Carrots

Pear Crumble served with Dream Topping


Cream Cheese Bagels with Cucumber Sticks

& Cherry Tomatoes

Frozen Fromage Frais & Dried Apricots

Quorn Sausages served with Mash,

Green Beans & Carrots

Summer Fruit Salad


Mixed Bean Pasta salad served with Garlic Bread

Fromage Frais& Raisins


Quorn Chicken Tikka Masala with Fluffy White Rice served with Naan Bread

Courgette & Orange Cake


Cheese Ploughman's

Frozen Fromage Frais & Sultanas

Rainbow Brown Rice with Quorn Sausages

Apple Pie & Ice Cream


Cheese Pitta Pockets served with

Vegetable Sticks

Apricot & Mango Snack Bar

Vegetable Chilli & Rice

Simply Fruit


Cheese & Spring Onion Crisp Bakes

Served with Peas & Pitta Bread

Cherry Shortbread Finger

Cheese & Spring Onion Crisp Bakes served with Potatoes & Seasonal Vegetables

Fruit Fool


Egg & Cress Wholemeal Sandwiches

served with Vegetable Sticks

Kiwi & Bananas



Winter Vegetarian Menu

Copy of our menu and the diary dates so you can check to see what meals your child has eaten at nursery.


Vegetarian Winter Menu





Funded Childcare

Please find below information about the 15 and 30 Hours Funded Childcare.


The current 15 hours of Free Entitlement is now known as the Universal 15 Hours and applies to all 3 year olds.

The additional 15 hours which is subject to an eligibility criteria is known as the Extended 15 Hours.

Together they make up the 30 Hours.


Funded Hours Myth Buster -

  1. The hours are not "free" but are funded by the Local Authority.
  2. The funded hours do not include the cost of meals, snacks or other items. The costs of these are excluded from your funded hours.
  3. The maximum hours in a year which is claimable is 570 Universal and an additional 570 Extended (if eligible) totalling 1140 hours.
  4. In the small print what is not made clear - Local Authority funding is only paid for 38 weeks a year and not 52. As children in our care attend all year we stretch the funding over the full year to provide you with equalised payments.
For more information about our Flexible Funding please ask the Nursery Manager.
  • You will need to read the local authorities Privacy Notice's in terms of how they handle your data in relation to claiming and managing Funded Hours. For Surrey - GDPR Privacy Notice Surrey


Please see our FAQ's below.


Check your eligibility for 30 hours funded childcare - click here


VERY Important -

  • HMRC codes MUST be obtained BEFORE each "term" start date that you wish to claim the Extended Hours.
  • You will need to read the local authorities Privacy Notice's in terms of how they handle your data in relation to General Data Protection Regulation (GDPR). Surrey - GDPR Privacy Notice, Hampshire - Privacy Notice, Bracknell Forest - Privacy Notice, Buckinghamshire - Privacy Notice

Please click here for the Extended 15 Hours Request Form

  • You will need this form to request Extended 15 Hours whether you intend to increase your child's current sessions or not.
  • You cannot request sessions until you have the 12 digit HMRC eligibility code. To obtain your code please see the HMRC eligibility website for more details .
  • You will need an active Direct Debit
  • We may not be able to support claims of hours across different settings unless they are operating on the same claim parameters as ourselves
  • Other Terms and Conditions apply

More information visit the Government's - Childcare Choices website

Frequently Asked Questions:



How is the 30 hours funded childcare made up?

There are two elements making up 30 hours funded childcare. The Universal 15 hours which all children aged 3 are eligible for and the Extended 15 hours which is subject to an HMRC eligibility criteria. Together they make up the 30 hours.

As an all year care provider we stretch the funding over 12 months to provide you with equalised payments.

· We can claim on your behalf 3, 5, 6, 7.5 or 10 hours of funding per day (depending upon session length).
· The funding is stretched over the full year and the payments are equalised so you pay the same each month.

For Extended Hours you must renew your code with HMRC in time before the funded period. Failure to do so will mean we cannot claim from the Local Authority and you cannot benefit.

The number of funded hours claimed is shown on your monthly invoice. In line with Local Authority guidance we are not permitted to charge for meals, snacks and other benefits during the funded hours so our fees outside of the funded hours include these charges.

IMPORTANT – you are required to be in attendance for the funded hours claimed.

We provide flexible funding options for children that attend all year. We will continue to provide the funded childcare as part of our sessional care arrangements.

Do I need to reserve a place for my child to benefit from the current Universal 15 hours?

No, when you child becomes eligible for Free Entitlement your current sessional attendance pattern is automatically transferred to the Preschool. As you child becomes eligible for the current 15 hours you will be given a funded hours parent fee structure and a quote for the new costs of care. 

When can I reserve a place for my child wanting to increase hours to take advantage of the Extended 15 hours?

As soon as you have an HMRC code you can submit a request by completing a “Session Request Extended Hours”. This is irrespective as to whether you intend to increase your sessions or not. Space is subject to availability and additional terms apply. Should you request a change of sessions that is approved and subsequently decide not to increase your hours you are required to give us a minimum of 2 months notice as per our terms and conditions. 

What if my circumstances change?

If your financial circumstances change and you no longer meet the Extended 15 hours criteria you will no longer be entitled to receive this benefit. There is a “grace” period detailed on your code from HMRC where you can still receive this benefit. You are required to advise us of any changes.

What if I miss the cut off date to renew my code from HMRC for Extended Funding?

In simple terms, if you do not renew by the cut off date we cannot claim the funding and you cannot benefit. You can appeal to HMRC/Local Authority and it is at their absolute discretion whether they renew your code. Unfortunately, we are unable to provide any support with disputes as the relationship between you and the Local Authority.

Would my child need to attended 5 days a week to benefit from the Extended 15 hours?

We provide Funded Entitlement as part of sessional care and with our Flexible Funding you can benefit from 3, 5, 6, 7.5 or 10 hours of funding per day. This offer is only available to those children attending all year.

Can you give an indication of fees with the Extended 15 hours?

Yes, the nursery is able to provide you with indicative costs based upon our funded hours parent fee structure.

Will there be funded only places available for the Universal & Extended 15 hours?

As we employ staff and operate all year,  we have limited availability for funded only Term Time Extended Hours and Universal Hours. These are excluded from our Flexible Funding offer and only available between 9am to 12pm and 1pm to 4pm daily. 

All funded hours are subject to our standard terms and conditions.






Winter Menu

Copy of our menu and the diary dates so you can check to see what meals your child has eaten at nursery.


Winter Menu


Infection Control

The purpose of this document is to help us ensure a safe and healthy environment for all children within our care. At Cherry Childcare to reduce the risk of infections we:

Provide protective clothing and equipment for staff in accordance with  company


Have daily, weekly and monthly routine sterilising processes in  place.

Outside contract cleaners clean  premises daily.

If an outbreak occurs a deep clean is completed in the appropriate area/by

nursery staff and contract cleaners.

It is a fact that children will get ill. By following the guidelines in this policy it reduces unnecessary exposure to illnesses and ensures infections are managed effectively creating a happy and healthy Nursery for all.

If at any time there are any infectious diseases present at the Nursery this will be clearly displayed at the entrance to the room where the infection has occurred.

This leaflet will cover:

What happens if my child is ill at Nursery? What happens if my child is ill at home?

Key guidelines for exclusion.

Information for Pregnant Mothers.

Should your child become ill they should only return to Nursery when your child is over any symptoms in accordance with the guidelines shown in this policy leaflet and are well enough to do so.

What happens if my child is ill at Nursery?

If your child becomes ill at Nursery his/her condition is brought to the attention of one of the senior members of staff / Manager.

A decision is then taken based upon the symptoms including any visible signs and the child’s body temperature as to whether you are immediately informed or whether continued monitoring of the child should occur.

Should a child’s condition deteriorate you will be contacted by a member of the team and actions will be agreed. This could include administering of medicines or collection of the child in more serious cases or if more acute symptoms are present (e.g. vomiting or diarrhoea).

What happens if my child is ill at home?

Depending upon the symptoms you may have to consider excluding your child from the Nursery in accordance with our guidelines later in this document.

Should your child be well enough to attend we do require you to notify us of any illness that has occurred. This ensures our team is able to monitor for any signs of reoccurrence or for unusual child behavior. In extreme cases this will also ensure any symptoms of infectious diseases are picked up early and managed effectively.

Key Guidelines for Exclusion

Based upon Public Health England guidance we adhere to the following exclusion periods depending upon the symptoms and illness.

No Exclusion Head Lice Conjunctivitis Tonsillitis Roseola Slapped Check Threadworms

Hand, Foot and Mouth

48 Hours

Vomiting – after last symptom Diarrhoea – after last symptom Impetigo – until lesions are crusted & healed or 48 hours after antibiotic  treatment



4 Days from symptoms

*German Measles


Chicken Pox – until vesicles have crusted over

5 Days from  symptoms

*Whooping Cough – 5 days from commencing antibiotics

*Mumps – 5 days after onset of swelling


*Scarlet Fever – can return 24 hours after commencing antibiotics

Scabies – after first treatment

Ringworm – exclusion not normally required


*Notifiable Diseases

There is a list of notifiable diseases, the nursery has a duty to keep records of any children who have suffered from any of these illnesses. Some are named in this leaflet and are shown by a ‘*’ by the relevant illness.

In these cases we work closely with you the parents, PHE and Ofsted to ensure we follow any additional advice that may be given.

If there is an outbreak of an infectious disease and/or following advice provided by Public Health England Cherry Childcare may increase the exclusion periods in order to manage the infection and reduce further transmission.


Information for Pregnant Mothers

There are a number of infections which can be harmful to the unborn baby.

These include: Chicken Pox

*German Measles (Rubella) Slapped Cheek


If you or your child has been at the Nursery when one of the above infections is present we advise you to see your GP/Midwife to check if you are immune and seek their professional medical advice.

As a responsible childcare provider following advice from Public Health England we recommend that all children follow the ‘Routine childhood immunisation programme’.

This reduces the risk of exposure to children in our care of infectious diseases.

(Please ask the nursery office for the relevant childhood immunisation booklet if parents have not received in their welcome pack)

However, we are aware that the immunisation programme is not legislative.


We are happy to administer the giving of antibiotics if your child has been prescribed them. Please ensure you discuss with the team your child’s illness, dosage & frequency and any possible side effects your child may have from the medication.

How can YOU help?

You can help support infection control by following the guidance in this policy and encouraging good personal hygiene:

Using the hand sanitizers on entering the building

Regular hand washing with soap Covering your mouth when you cough/sneeze

and using a tissue where possible Disposing of tissues into the rubbish bin (with

lids) promptly and carefully Cleaning hard surfaces e.g. door handles

Making sure all children are encouraged and supported to follow the above.

For more information

For more informationcontact: www.publichealth.hscni.netor



-health-england www.nhsdirect.nhs.uk

Parents Guide to Cherry Childcare

A guide to Childcare with Cherry Childcare. Please download the PDF version here.

Terms and Conditions


Cherry Childcare - Terms and Conditions

Effective From 1stJune 2018

The following terms and conditions are a contract between the Nursery and Parent / Guardian / Carer (You/Your) for the provision of child day care services by Cherry Childcare Ltd/Nursery Rhymes (H.I.) Ltd (Us/We/Our) to your Child (includes child in our care).

The following Terms and Conditions replace all previous contractual agreements whether written or spoken.

1. Starting Nursery & Fees

1.1. You will receive a fee quotation prior to registering your child.

1.2. Our fees are calculated on the basis of the weekly charge for the sessions booked, multiplied by 52 (weeks) and then divided by 12 (months) to create a fixed monthly charge.

1.3. Our fees are calculated to care for your child based upon standard Ofsted ratios. Where after any reasonable adjustment it is identified that your child requires additional support, additional fees will apply.

1.4. Fees are payable monthly in advance. We do not accept any payment by cash or cheque except for deposit and registration fees.

1.5. Your child can start at nursery once the first months fees are paid in advance.

1.6. Fees are payable during periods of absence including sickness, holidays, during public and bank holidays and when the nursery is closed.

1.7. We may increase our fees once per year. We will notify you in advance of any such increases.

1.8. To register your child for a place at the nursery you must complete the Registration Form, pay a registration fee and deposit unless funded only.

1.9. Should you need to change your booked sessions before your child starts you will need to complete a “Change of Sessions Request Form”. Note - If you reduce/increase sessions before your child starts all changes are subject to availability and require a minimum of 2 months notice.

1.10. Funded only places where available can only be requested 1 month prior to the anticipated start date.

1.11. Any deposit is non-refundable should you cancel your place.

1.12. The deposit paid is deducted from any outstanding balance on your last months fee invoice

1.13. When your child is eligible for a funded place you will be required to sign a parent declaration and you will be provided with an indicative quote which shows our fees including the funded entitlement hours.

1.14. No payment will be treated as made until it is showing as cleared funds in our bank account.

1.15. If you are paying by voucher, tax free childcare or other means please ensure your payment reference is the nursery prefix (e.g. CB) followed by your Child’s name.

1.16. Voucher payments, tax free childcare payments made after the 15thday of month date will be credited on the following months invoice.

1.17. Where multiple payment methods are used with a direct debit the direct debit will claim the outstanding balance in full.

1.18. Your Nursery fees invoice will be emailed to you on or around 15thmonth.

1.19. If you are collecting children late or dropping off early from/to the nursery this will be subject to an additional charge. Charges are made every 15 minutes or part thereof.

2. Late/Non Payment of Fees

2.1. If you cannot pay your invoice in full or in part you must in the first instance contact us so that we can agree with you how your ongoing nursery fees are to be met.

2.2. If your account is in arrears as at the 10th of the month we will make an administration charge of £25 and we reserve the right to charge interest on late fees at the rate of 2% over the HSBC Bank rate per month.

2.3. If your direct debit is rejected or returned unpaid we will make an administration charge of £25.

2.4. If your nursery fees account is in arrears as at the 10th of the month you will be unable to book extra sessions, extras or additional activities.

2.5. Your child will be excluded from attending the nursery if the nursery fees are in arrears after 30 days from the payment date unless an agreed and signed payment plan is in place.

2.6. If a payment plan is agreed, a failure to maintain payments in line with the plan will result in exclusion until agreed payments are received.

2.7. If after 60 days your nursery fees are in arrears your child’s place may be terminated by us.

3. Changes to Your Care Arrangements

3.1. To help us manage staffing and resources we require 2 monthsnotice in writing (Change of Sessions Request Form) if you wish to reduce or increase the sessions/days you require.

3.2. Temporary/ad hoc changes to sessions/days booked is not permitted.

3.3. Should you require extra sessions you must complete an Extra Sessions Request Form. Terms and conditions do apply. These sessions are subject to availability of spaces and staffing requirements.

3.4. Should you wish to cancel your contract with us we will require 2 month’s notice in writing from you. Fees are payable in full during the notice period.

3.5. If in the opinion of the nursery manager or person of similar standing or authority it is considered that after making reasonable adjustments the continued presence of your child is detrimental to the health, safety or well-being of the child, other children, or our staff then the nursery may serve you notice or a request for the child to be immediately removed from the nursery. Under these circumstances the notice period shall be 1 month. Should we require your child to be immediately removed no notice period shall apply.

4. Use of E-Technology

4.1. Cherry Childcare uses e-technology to record information such as; child daily activity, child observations and your payment history. This is not an exhaustive list. By agreeing to these terms and conditions you are agreeing to provide an email address so that you can access this data about your child. Cherry Childcare is not required to provide alternative ways to keep you informed about your child’s development.

5. Health & Well Being

5.1. You are required to cooperate with us and provide information as we may reasonably require about a child. This includes:

5.1.1. Any known medical condition, health problem, allergy or diagnosed dietary requirement,

5.1.2. Any suspected medical or health problem,

5.1.3. Any prescribed medicine

5.1.4. Any lack of vaccination which your child would normally have by their age

5.1.5. Any family circumstances or court orders affecting your child

5.1.6. Any concerns about your child’s safety.

5.1.7. Any support your family has received from outside agencies i.e Health Visitor, Children’s Services

5.2. You are required to notify us of any changes to your details or information about your child.

5.3. If your child is unwell they should not attend the nursery as detailed in our Infection Control Policy. We ask that you contact the Nursery Manager to inform them of the absence. This is to ensure we are able to effectively communicate to all parents any communicable diseases in the nursery.

5.4. If a child becomes unwell whilst in our care we will contact you or the emergency contact detailed on the registration form. If the Manager deems that the child is not well enough to remain at Nursery you may be requested to arrange collection of your child.

5.5. We will work with you to cater for specific diagnosed dietary and medical requirements of individual children. You have a duty of care to notify the nursery manager in writing if there are changes to a special diet or medical condition so that we can ensure all paperwork is updated in line with these changes. Any information by a third party in relation to the medical or dietary condition must also be shared with the nursery.

5.6. We have a duty of care to report to Local Authority, Ofsted, Police, Health professional or your Childs next setting any safeguarding incident or concerns where we consider a child may be at risk of harm or neglect. In exceptional circumstances this may be done without the prior knowledge of you until we have sought external advice.

6. Events Beyond Our Control

6.1. If any event beyond our reasonable control for example; transport strikes, severe adverse weather conditions, personal health or acts of terrorism occurs we may close the nursery. In these circumstances we will not be held responsible and will not issue refunds for such forced closures.

7. General Conditions

7.1. We will not tolerate under any circumstances,behaviourtowards our Management or Nursery staff teams which is deemed to be threatening, abusive or violent. We will also not tolerate any actions which bring the nursery into disrepute without the nursery having a reasonable opportunity to address any concerns. Any such behaviour/actions may result in termination of the nursery place or a refusal to allow a person onto our premises.

7.2. We do not accept responsibility for any accidental injury and/or damage to or loss of property. We advise you to ensure all clothing and personal items are clearly marked with your child’s name.

7.3. We maintain insurances required by law, details of which are available from the Nursery Manager. Copies of the current Employer’s Liability and Public Liability Insurance policies are displayed on the notice board at the nursery.

7.4. Where a member of staff, within three months of leaving our employment and is employed by you to care for a child, who was previously registered at the nursery, then you will be liable to pay us a sum equivalent to 10% of their annual salary for the employee at the time their employment with us was terminated.

7.5. Should you approach a member of staff about providing a baby sitting service this is permitted but as a private arrangement between you and the person and providing it does not interfere in any way with their employment with us. Staff members responsibilities in relation to safeguarding continue.

7.6. You are agreeing to our Data Privacy Notice as published from time to time. You will be notified of any changes to this notice.

8. Data Protection & Use of Images

8.1. Cherry Childcare will manage your data in accordance with our Data Privacy Notice as applicable from time to time. A copy of the Data Privacy Notice is available on request and online at http://www.cherrychildcare.co.uk/privacy-policy.html.

8.2. Other than where consent is given images or recordings of your child for any purpose will not be taken by the nursery. Whist consent can be withdrawn at any time in accordance with the Data Privacy Notice it may not be possible to remove images that are already in circulation or published.

8.3. During special nursery events carers and family members at the discretion of the manager will be allowed to take recordings and images. Any recordings/images are for personal use and under no circumstances should any images/recordings that include other children should appear on social networking sites/internet.

9. Changes to These Terms and Conditions

9.1. These terms and conditions apply unless they are in any policy issued by us or letter that is signed by both you and us. In the case of any uncertainty as to which terms and conditions apply, these terms and conditions will apply.

9.2. If we make changes to our terms and conditions, we will give you at least one month’s notice of our intention to do so.

Pre-School Clothing Order

If you would like to order pre-school shirts and other items please click on the link below:


Pre-school Clothing Order


The service is provided by Tesco UES.  Items are normally delivered within 14 days.


On your first order - if £25 or more enter code UES2014 and get a £5 discount (terms and conditions apply).

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